Return policy for the Cikaboom.com e-commerce site

1. Right of withdrawal
   As a customer, you have the right to withdraw from your purchase within 14 days of receipt of the products, in accordance with European Union consumer protection laws. If you decide to withdraw, please notify us in writing using the contact details provided below.
2. Return conditions
   To be able to return a product, you must respect the following conditions:

• The product must be in its original, unused and undamaged condition.
• The product must be returned in its original packaging, with all accessories and labels intact.
• You must include proof of purchase or a copy of the invoice when returning the product.

Please note that some products are not eligible for return due to hygiene or safety reasons, such as cosmetics, perishable food products or personalized items.

3. Return procedure
   To return a product, please follow the following steps:

• Contact our customer service for a returns form or use the returns form available on our website.
• Complete the returns form indicating the details of your order, the products you wish to return and the reason for the return.
• Pack products carefully in protective packaging to avoid damage during transportation.
• Attach a copy of the return form or invoice inside the package.
• Return the package to the address provided below, using a trackable delivery service.

3. Return costs
   The costs of returning products are the responsibility of the customer, except in the event of a manufacturing defect, an error on our part or if the product received is damaged. We recommend using a trackable delivery service to ensure the security of the return.
4. Refund
   Once we have received and inspected the returned products, we will issue a refund as soon as possible. The refund will be made using the same payment method used for the original purchase, unless you specify otherwise.

Please note that the refund may take several days or weeks depending on your payment method and your financial institution’s refund policies.

6. Contact
   CIKABOU LTD
   71-75 Shelton Street, Covent Garden, London
   WC2H 9JQ, United Kingdom
   Email: cikagroups@gmail.com or contact@cikaboom.com
   Telephone: +44 7456464689

Thank you for your confidence and your purchase on our website. If you have any questions or concerns regarding our return policy, please contact us and we will be happy to help.

Please note that this return policy is subject to change and we encourage you to review it regularly to be informed of

possible updates.