Introduction
At Cikaboom, we are committed to providing our customers with a high-quality shopping experience—not only at the time of purchase but also after delivery. Our Return Policy is designed to ensure you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with our products, we have established a clear and transparent procedure to facilitate the return or exchange of your items.
Scope and Objectives
This policy applies to all orders placed on cikaboom.com, owned by cikabou LTD. It aims to:
- Provide a detailed explanation of the conditions and procedures for returning products.
- Inform customers of their right of withdrawal and the corresponding refund procedures.
- Define any exceptions and special cases.
- Ensure compliance with current legislation, including the 14-day right of withdrawal as provided by consumer protection laws.
General Conditions for Returns
1. Right of Withdrawal
In accordance with current regulations, every customer has the right to withdraw from their purchase within 14 days of receiving the product. This right allows you to return the product without having to provide any reason and without incurring any penalties, except for return shipping costs, unless the return is due to our error or a defective product.
2. Eligible Products for Return
The following products are eligible for return:
- Items that are unused, in perfect condition, and in their original packaging.
- Products that exhibit a manufacturing defect or are non-compliant with the order.
Products excluded from the return procedure include, except for special cases:
- Customized or made-to-order items.
- Products whose packaging has been opened and damaged, if such damage affects product quality.
- Perishable or consumable items that have been compromised after opening.
3. Return Acceptance Conditions
For a return to be accepted, the product must be returned:
- In its original condition and packaging, with all accessories, instructions, and any promotional items included.
- Accompanied by proof of purchase (invoice or order confirmation).
- Within the 14-day withdrawal period.
Failure to meet these conditions may result in the return being rejected or a deduction from the refund amount.
Return Procedure
1. Initiating a Return Request
Before returning a product, please contact our customer service via email or our online contact form. In your request, kindly include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return (if the return is due to a defect, please include photos if possible).
This step allows us to validate your request and provide you with precise instructions for returning the product.
2. Receiving Instructions and Return Authorization
Upon receiving your return request, our customer service team will provide you with:
- A return form to complete (if applicable).
- The return address and detailed shipping instructions.
- Information regarding any return shipping fees and, if applicable, details on fee reimbursement if the return is due to our error or a defective product.
3. Shipping the Product
Once you receive the return instructions, please send the product to the provided address using a traceable shipping method to ensure delivery. Retain your tracking number, as it may be required in the event of a dispute or for delivery verification purposes.
4. Inspection and Validation of the Return
Upon receiving the returned product, our team will conduct a thorough inspection to verify:
- That the product is intact, in its original packaging, and includes all accessories.
- That it complies with the conditions outlined in your return request.
If the product meets these criteria, your return will be approved, and we will proceed with a refund or exchange as per your preference.
Refund and Exchange Modalities
1. Refund
Once your return is approved, a refund will be processed using the same payment method originally used for the purchase. The refunded amount will correspond to the purchase price of the product, excluding any initial shipping fees. Refunds are typically processed within 14 days after the return has been inspected and validated.
2. Exchange
If you prefer an exchange, we will offer you the option to select an equivalent product. In such cases, the new product will be dispatched once the return is validated, and any price differences will be either charged or refunded accordingly.
3. Exceptions and Special Cases
For products that are defective or non-compliant:
- In addition to a refund, we will arrange for an immediate exchange at no extra cost.
- We will cover the full cost of return shipping and dispatch, wherever possible.
Instances of Return Rejection
Returns may be refused in the following cases:
- Failure to comply with the 14-day return period.
- The product is damaged, incomplete (missing packaging or accessories), or does not meet the return criteria.
- Products that have been excessively used or altered by the customer.
- Any return request that does not adhere to the conditions stated above.
Post-Return Support
After your return has been validated, our customer service team remains available to:
- Inform you about the status of your refund or exchange.
- Address any additional questions or concerns regarding your return.
- Provide any further assistance necessary to ensure a smooth return process.
Commitment to Transparency and Customer Satisfaction
At Cikaboom, we are dedicated to ensuring that our Return Policy is clear, transparent, and fully aligned with customer expectations. We view each return as an opportunity to improve our products and services. Your satisfaction is our top priority, and we strive to provide prompt, effective solutions to any return-related issues.
Conclusion
Our Return Policy is designed to offer you maximum flexibility when shopping online while ensuring the quality and compliance of our products. Should you have any questions or require assistance, please do not hesitate to contact our customer service team. We thank you for your trust in cikaboom.com and are committed to making your experience as pleasant and secure as possible.