Introduction
This Sales Policy outlines the terms and conditions applicable to all transactions conducted on cikaboom.com, owned by cikabou LTD. By placing an order on our platform, you agree to all the terms detailed in this policy. We are committed to providing high-quality products, exceptional service, and complete transparency in every transaction.
1. Order Process
The order process on our website includes several steps:
- Product Selection: Browse our catalog and add the items you desire to your cart.
- Order Confirmation: Review your cart and confirm your order by providing the required information.
- Order Confirmation Email: An email confirmation, including a summary of your order and a tracking number, will be sent to you.
2. Payment Terms
We offer several secure payment methods to ensure the confidentiality of your financial information:
- Payment via credit/debit cards (Visa, MasterCard, etc.).
- Payment via bank transfer.
- Other online payment methods approved by our partners.
Payment is due immediately upon order confirmation. If the payment is declined, the order will be canceled without notice.
3. Pricing and Invoicing
Prices displayed on our website are shown in the local currency and include all applicable taxes unless stated otherwise. Every order will be invoiced electronically and sent to the email address provided during the purchase process. If you notice any errors on your invoice, please contact us as soon as possible.
4. Shipping and Delivery
We are committed to shipping your order within the stated timeframes. Shipping charges are calculated based on the weight, dimensions of the products, and the destination.
- Delivery Time: Varies by destination, and an online tracking system is available.
- Delays and Shipping Issues: In the event of delays caused by circumstances beyond our control, we will inform you as soon as possible and work diligently to resolve the situation.
5. Right of Withdrawal and Returns
In accordance with current legislation, you have a 14-day right of withdrawal from the date of receipt of the products. To exercise this right, please contact us via email or through our designated return form, and return the products in their original condition and complete packaging.
- Return Procedure: Follow the instructions provided during the withdrawal request.
- Return Shipping Costs: Borne by the customer, except in cases of error on our part or defective products.
6. After-Sales Service
Our commitment extends beyond delivery. We offer a responsive after-sales service to answer any questions or resolve any issues regarding your order. Whether you require technical assistance or need to return a product, our team is here to help.
7. Warranties and Liabilities
All products sold on our website are covered by statutory warranties of conformity and against hidden defects. If a product is found to be defective, please contact us to arrange for an exchange or refund.
- Liability: Cikaboom shall not be liable for any indirect damages arising from the use of our products.
8. Amendments to the Sales Policy
Cikaboom reserves the right to modify this Sales Policy at any time. The terms applicable to your order will be those in effect at the time of purchase, as indicated on our website.
9. Contact and Support
For any questions regarding orders, payments, or shipping, our customer service team is available via email, phone, or our online contact form. We commit to responding as promptly as possible.
Conclusion
Cikaboom’s Sales Policy is designed to ensure a transparent, secure, and satisfactory shopping experience. By choosing to shop with us, you are guaranteed a high-quality service that complies with current regulations and meets your expectations. We appreciate your trust and are here to provide any additional information you may require.