Introduction
Welcome to our FAQ section. Here, you will find detailed answers to the most frequently asked questions about our products, ordering process, payment and shipping policies, and other important aspects of cikaboom.com. We have designed these answers to help you navigate our website easily and make the most of our services.
1. What is Cikaboom?
Cikaboom is an online sales platform owned by cikabou LTD, offering a wide range of relaxation solutions, everyday practical items, and pet accessories. Based in London, with dispute resolution governed by French jurisdiction, our website is dedicated to enhancing your quality of life through innovative, high-quality products.
2. How do I place an order?
Placing an order on our website is simple and quick:
- Select the products you want.
- Add them to your shopping cart.
- Complete the order form with your personal information.
- Choose a secure payment method and finalize your order.
You will receive a confirmation email with a tracking number once your order is validated.
3. What payment methods do you accept?
We accept several secure payment methods, including:
- Payment via credit/debit cards (Visa, MasterCard, etc.).
- Payment via bank transfer.
- Other secure online payment solutions.
All payments are processed through secure systems to ensure the protection of your financial information.
4. What are the delivery times?
Delivery times depend on the destination and the shipping method chosen. Generally, orders are delivered within 3 to 7 business days for most destinations. A tracking number will be provided so you can monitor your package’s progress in real time.
5. Can I return a product?
Yes, you have a 14-day right of withdrawal from the date of receipt. Products must be returned in their original packaging and in perfect condition. To initiate a return, please contact us via our dedicated return form or email.
6. What should I do if I receive a defective product?
If you receive a defective or non-compliant product, please contact us immediately. We will arrange for an exchange or a refund according to your preference, in accordance with our Terms and Conditions.
7. How can I track my order?
Once your order is shipped, a confirmation email containing a tracking number will be sent to you. This enables you to monitor your delivery status in real time via our website or the carrier’s website.
8. What guarantees do you offer?
All our products are covered by statutory warranties of conformity and against hidden defects. If you encounter any issues, our after-sales service is available to help resolve your concerns.
9. How can I contact customer service?
You can reach our customer service team by email, phone, or through the contact form available on our website. We are committed to responding to your inquiries as quickly as possible.
10. How is my personal data protected?
Protecting your personal data is of utmost importance to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your information.
11. What if I haven’t received my confirmation email?
If you do not receive a confirmation email, please check your spam folder. If the issue persists, contact our customer service team to verify the status of your order.
12. Are there any additional fees?
The prices displayed on our website include VAT and, where applicable, shipping fees calculated based on your geographic location. No hidden fees will be applied.
Conclusion
We hope this FAQ section has answered your questions. Our aim is to make your experience on Cikaboom as smooth and enjoyable as possible. For any further inquiries, please do not hesitate to contact us—our team is always ready to assist you.