Introduction and Scope
These Terms and Conditions govern all transactions conducted on the cikaboom.com website, owned by cikabou LTD, located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, and subject to dispute resolution under French jurisdiction. By placing an order on our website, you agree to abide by these terms in full.
1. Acceptance of Terms
By accessing and using this website, the customer acknowledges having read and accepted these Terms and Conditions in their entirety. These terms apply to all online sales made by Cikaboom. Any modifications to these conditions will be duly published on our site.
2. Products and Availability
Cikaboom offers a wide range of products from relaxation solutions to everyday practical items and pet accessories. Each product is presented with detailed descriptions, images, and, where applicable, usage instructions. Product availability is subject to change based on real-time stock levels and regular catalog updates.
3. Orders and Sales Process
The entire ordering process is conducted online.
- Order Placement: Customers select desired products, add them to their shopping cart, and confirm their order via our secure order form.
- Confirmation: Once the order is confirmed, an order summary along with a tracking number is sent to the customer via email.
- Payment: Payments are processed through secure systems ensuring the confidentiality of your financial details.
4. Pricing and Payment
Prices displayed on our website are in the local currency and include all applicable taxes unless stated otherwise. Payment can be made using several secure methods (credit/debit cards, bank transfers, etc.). In the event of a declined payment, the order will be automatically cancelled.
5. Shipping and Delivery
Cikaboom commits to shipping orders promptly once payment has been confirmed. Delivery times vary depending on the destination and are clearly communicated during the ordering process.
- Shipping Charges: Shipping fees are calculated based on the weight, size of the products, and geographic destination.
- Order Tracking: An online tracking system is available to allow customers to monitor the progress of their delivery.
6. Right of Withdrawal and Returns
In accordance with current legislation, customers have a 14-day right of withdrawal from the date of receipt of the products. To exercise this right, please contact us via email or through our designated return form. Products must be returned in their original packaging and in pristine condition. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
7. Warranties and Liabilities
All products sold on our website are covered by the statutory warranty of conformity and protection against hidden defects. Cikaboom is only liable for direct damages resulting from proven product defects. Under no circumstances shall our liability extend to indirect or immaterial damages.
8. Intellectual Property
All content on cikaboom.com (texts, images, logos, etc.) is protected by intellectual property rights and may not be reproduced without the prior consent of cikabou LTD.
9. Personal Data
Information collected during the ordering process is processed in accordance with our Privacy Policy. Customers have the right to access, correct, and delete their personal data.
10. Dispute Resolution
In the event of a dispute regarding the interpretation or execution of these Terms and Conditions, an amicable solution will be sought prior to any legal action. Failing an amicable resolution, the dispute will be submitted to the competent courts in France.
11. Amendments to the Terms
Cikaboom reserves the right to amend these conditions at any time. The applicable terms are those in effect at the time of ordering.
12. Acceptance and Electronic Signature
The customer’s order confirmation constitutes express acceptance of these Terms and Conditions. No paper document is required, as the electronic validation holds the same legal value.
Conclusion
These Terms and Conditions ensure a clear and transparent relationship between Cikaboom and its customers. By choosing to shop on our website, you benefit from a high-quality service, optimal security, and a full commitment to customer satisfaction. We thank you for your trust and are dedicated to providing you with an impeccable shopping experience.